Table Q1A Page 1

                                                                        Sample Tables Output: Wincross

Q1. How satisfied are you with the service you received?

                           ----------

TOTAL                             350

Very Dissatisfied                  38
                                  11%

Somewhat Dissatisfied              80
                                  23%

Neither satisfied nor              43
dissatisfied (neutral)            12%

Somewhat Satisfied                114
                                  33%

Very Satisfied                     67
                                  19%

Unsure/No Response                  8
                                   2%

Footnote Here [For example: Your Client's Name, Date, Your Company's Name]

Table Q1B Page 2

                                                                        Sample Tables Output: Wincross

Q1. How satisfied are you with the service you received?

                                    GENDER             AGE                      INCOME             LENGTH RESIDENCE
                                  ========== ======================= ============================= =================
                           TOTAL  MALE  FEM  18-34 35-44 45-54  55+  <20K  20-30 30-50 50+K  N.R.   0-10 11-20  21+
                           ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                             (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)

TOTAL                        350   129   221    51   120   133    46    96    80    53    45    76    70   117   137

Very Dissatisfied             38    17    21     6    12    14     6     6    11     8     6     7     9    10    18
                             11%   13%   10%   12%   10%   11%   13%    6%   14%   15%   13%    9%   13%    9%   13%

Somewhat Dissatisfied         80    30    50    18    28    19    15    16    13    18    15    18    24    23    32
                             23%   23%   23%   35%   23%   14%   33%   17%   16%   34%   33%   24%   34%   20%   23%
                                                 F                 f                hi    hi           n

Neither satisfied nor         43    18    25    21    10     8     4     6     9     9    13     6    23     9     8
dissatisfied (neutral)       12%   14%   11%   41%    8%    6%    9%    6%   11%   17%   29%    8%   33%    8%    6%
                                               EFG                                       HiL          NO

Somewhat Satisfied           114    34    80     3    62    35    14    26    41    16    10    21    10    63    37
                             33%   26%   36%    6%   52%   26%   30%   27%   51%   30%   22%   28%   14%   54%   27%
                                                     DFG     D     D        HjKL                            MO     m

Very Satisfied                67    26    41     -     6    55     6    41     4     2     -    20     -    11    41
                             19%   20%   19%          5%   41%   13%   43%    5%    4%         26%          9%   30%
                                                            EG         IJl                      IJ                 N

Unsure/No Response             8     4     4     3     2     2     1     1     2     -     1     4     4     1     1
                              2%    3%    2%    6%    2%    2%    2%    1%    2%          2%    5%    6%    1%    1%

N FOR MEAN                   342   125   217    48   118   131    45    95    78    53    44    72    66   116   136
MEAN                        3.27  3.18  3.32  2.44  3.19  3.75  2.98  3.84  3.18  2.74  2.61  3.40  2.52  3.36  3.38
                                                       D   DEG     d  IJKl    jK                JK           M     M
STANDARD DEVIATION          1.31  1.37  1.28  0.80  1.16  1.41  1.32  1.32  1.20  1.16  0.99  1.38  0.92  1.16  1.46
MEDIAN                      4.00  3.00  4.00  2.50  4.00  4.00  3.00  4.00  4.00  3.00  3.00  4.00  2.50  4.00  4.00

Comparison Groups: BC/DEFG/HIJKL/MNO
Independent T-Test for Means, Independent Z-Test for Percentages
Upper case letters indicate significance at the 99% level.
Lower case letters indicate significance at the 95% level.

Footnote Here [For example: Your Client's Name, Date, Your Company's Name]

Table SATIS1 Page 3

                                                                        Sample Tables Output: Wincross

Q2. Why were you satisfied with the service you received?
    (Respondents could offer more than one response)

                                    GENDER             AGE                      INCOME             LENGTH RESIDENCE
                                  ========== ======================= ============================= =================
                           TOTAL  MALE  FEM  18-34 35-44 45-54  55+  <20K  20-30 30-50 50+K  N.R.   0-10 11-20  21+
                           ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                             (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)

TOTAL                        350   129   221    51   120   133    46    96    80    53    45    76    70   117   137

Convenient location, easy    137    42    95    29    57    39    12    29    32    23    27    26    39    49    40
to get to                    39%   33%   43%   57%   48%   29%   26%   30%   40%   43%   60%   34%   56%   42%   29%
                                           b    FG    FG                                 HiL           O     o

I did not have to wait        56    20    36     2    15    35     4    19    14     5     5    13     5    21    21
for service                  16%   16%   16%    4%   12%   26%    9%   20%   18%    9%   11%   17%    7%   18%   15%
                                                       d   DEG                                               m

Staff was knowledgeable       69    18    51    13    27    22     7    17    16    10    11    15    15    26    25
and courteous                20%   14%   23%   25%   22%   17%   15%   18%   20%   19%   24%   20%   21%   22%   18%
                                           b

They treated my child as      42    12    30    11    11    13     7     9    12     5     6    10    11    12    17
a real person                12%    9%   14%   22%    9%   10%   15%    9%   15%    9%   13%   13%   16%   10%   12%

Nice new building             46    19    27     4    13    19    10    21     8     8     3     6     5    13    24
                             13%   15%   12%    8%   11%   14%   22%   22%   10%   15%    7%    8%    7%   11%   18%
                                                                       iKL                                         m

I was offered several         73    36    37    11    29    27     6    12    18    19    12    12    15    27    26
options                      21%   28%   17%   22%   24%   20%   13%   12%   22%   36%   27%   16%   21%   23%   19%
                                     c                                              Hl

Unsure/NR                     31    17    14     4     6     9    12     8     4     5     4    10     7     5    19
                              9%   13%    6%    8%    5%    7%   26%    8%    5%    9%    9%   13%   10%    4%   14%
                                     c                           dEF                                               N

Comparison Groups: BC/DEFG/HIJKL/MNO
Independent Z-Test for Percentages
Upper case letters indicate significance at the 99% level.
Lower case letters indicate significance at the 95% level.

Footnote Here [For example: Your Client's Name, Date, Your Company's Name]

Table Q19A Page 4

                                                                        Sample Tables Output: Wincross

Q3. Please rate each of these features in terms of your level of satisfaction.

                                    GENDER             AGE                      INCOME             LENGTH RESIDENCE
                                  ========== ======================= ============================= =================
                           TOTAL  MALE  FEM  18-34 35-44 45-54  55+  <20K  20-30 30-50 50+K  N.R.   0-10 11-20  21+
                           ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                             (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)

TOTAL                        350   129   221    51   120   133    46    96    80    53    45    76    70   117   137

SERVICE                        -     -     -     -     -     -     -     -     -     -     -     -     -     -     -
                                                                                                                    
   N For Mean                342   125   217    48   118   131    45    95    78    53    44    72    66   116   136
   Mean                     3.27  3.18  3.32  2.44  3.19  3.75  2.98  3.84  3.18  2.74  2.61  3.40  2.52  3.36  3.38
                                                       D   DEG     d  IJKl    jK                JK           M     M
   Standard Deviation       1.31  1.37  1.28  0.80  1.16  1.41  1.32  1.32  1.20  1.16  0.99  1.38  0.92  1.16  1.46

LOCATION                       -     -     -     -     -     -     -     -     -     -     -     -     -     -     -
                                                                                                                    
   N For Mean                275    99   176    48   112    76    39    54    74    51    44    52    66   105    95
   Mean                     3.71  3.56  3.79  3.30  3.95  3.70  3.53  3.82  3.94  3.51  3.47  3.65  3.38  4.05  3.53
                                                      Dg     d                jk                            MO
   Standard Deviation       1.11  1.12  1.10  0.80  1.11  1.20  1.13  1.12  1.16  1.09  0.99  1.13  0.92  1.08  1.18

STAFF                          -     -     -     -     -     -     -     -     -     -     -     -     -     -     -
                                                                                                                    
   N For Mean                275    99   176    48   112    76    39    54    74    51    44    52    66   105    95
   Mean                     3.02  2.87  3.10  2.61  3.26  3.01  2.84  3.13  3.25  2.82  2.78  2.96  2.69  3.36  2.84
                                                      Dg     d                jk                            MO
   Standard Deviation       1.11  1.12  1.10  0.80  1.11  1.20  1.13  1.12  1.16  1.09  0.99  1.13  0.92  1.08  1.18

OPTIONS                        -     -     -     -     -     -     -     -     -     -     -     -     -     -     -
                                                                                                                    
   N For Mean                304   108   196    42   106   117    39    89    67    45    38    65    57   106   118
   Mean                     3.19  3.16  3.21  2.28  3.07  3.72  2.92  3.67  3.18  2.68  2.51  3.30  2.39  3.22  3.38
                                                       D   DEG     D  IJKl    JK                JK           M     M
   Standard Deviation       1.10  1.14  1.09  0.62  0.95  1.09  1.15  1.12  0.88  0.98  0.81  1.19  0.74  0.94  1.20

NEW BUILDING                   -     -     -     -     -     -     -     -     -     -     -     -     -     -     -
                                                                                                                    
   N For Mean                232    82   150    27    80   100    25    74    56    27    24    51    37    84    87
   Mean                     3.08  3.11  3.07  2.35  2.91  3.42  3.07  3.41  2.89  2.65  2.45  3.34  2.50  2.96  3.31
                                                       D   DEg     D   IJK     K               IJK           M    MN
   Standard Deviation       0.76  0.84  0.72  0.97  0.55  0.67  0.75  0.67  0.62  0.59  0.72  0.81  0.96  0.54  0.67

Comparison Groups: BC/DEFG/HIJKL/MNO
Independent T-Test for Means
Upper case letters indicate significance at the 99% level.
Lower case letters indicate significance at the 95% level.

Footnote Here [For example: Your Client's Name, Date, Your Company's Name]